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Terms and Conditions

In these Terms and Conditions ‘we, our, us’ refers to ‘New Build Snagging Inspections (NBS inspections)’.


NBS inspections website

Acceptance of terms

By accessing the content of (‘the website’) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at If you object to any of the terms and conditions set out in this agreement you should not use any of the services on the website. You agree that you shall not use the website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content, or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


NBS inspections reserve the right to change any part of this agreement without notice and your use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. NBS inspections have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of liability

NBS inspections will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of this website.


All intellectual property of NBS inspections such as trademarks, trade names, patents, logos, registered designs, and any other automatic intellectual property rights derived from the aesthetics or functionality of the website or any of our social media platforms remain the property of NBS inspections. By using the website or viewing our content on social media, you agree to respect the intellectual property rights of NBS inspections and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the website.


The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the website is provided on an ‘as is’ basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the website. We do not guarantee uninterrupted availability of the website and cannot provide any representation that using the website will be error free.

Third parties

The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

NBS inspections, inspection services


The NBS inspections inspector will advise the client by means of a written report as to his or her experienced opinion of the visible standard of condition of the property at the time of inspection. (No guarantee can be given or offered after this date as others may have access to the property post inspection).

Photographs and video footage will be taken on site by the NBS inspections inspector as part of the snagging survey for reference and use by the inspector when producing the survey report. By confirming acceptance of these Terms & Condition’s the customer gives permission for the NBS inspections inspector to record video footage and take digital photographs during the survey of their property.

Any areas not inspected for any reason will be identified within the report, these may be, but are not limited to areas such as TV or telecoms which are not available or connected at the time of inspection.

All external features are viewed from vantage points at ground level only and therefore, we are unable to report on the condition of elements that cannot be clearly viewed without any aid from ground level. We may use our drones to inspect areas that are not clearly visible from ground level but there use is at the discretion of the inspector and providing weather conditions are suitable.



The NBS inspections inspector will report upon the main aspects of the property to an accepted benchmark quality standard, normally the warranty providers standards such as the  NHBC, Premier Guarantee or LABC for example. The property will be inspected both internally and externally, referring to individual warranty provider technical standards where applicable/necessary, building regulations and on occasion making recommendations for improvement. Other warranty company standards may and will differ from the standards of the previously mentioned warranty providers and clients who hold such warranties should seek advice from NBS inspections and the onsite inspector as to the differences between such warranties.

Where applicable, recommendations to the gardens, boundaries and any potential environmental impacts may be considered and comments/questions raised of the builder within the report, in addition to any potential for further investigation by others arising from the inspection will be identified.

NBS inspections will aim to deliver the report via email within 48 hours of the inspection date, in normal circumstances, and during working weekdays only (excludes weekends and public holidays). NBS inspections do not offer paper copies of our reports.

NBS inspections offer a building inspection / snagging service. We aim to ensure we identify every defect in your property, however this may not always be possible due to; accessibility/visibility in or out of your house, human error, or any similar reasons. NBS inspections accepts no liability for any defect/issues missed or miss represented.

NBS inspections inspectors are not qualified to test or certify gas or electrical installations. As part of our survey our inspector will check with the homeowner to ensure they have been issued with test and commissioning certification for gas and electrical installations as part of the property purchase. We will conduct a visual inspection of services, fixtures and fittings and record any concerns in our report however we accept no liability for the functionality, suitability or safety of the services installed.

Fee Payment and Booking

The client will pay the advertised deposit fee at time of booking (unless another arrangement is made in writing). The outstanding balance, or full balance if no deposit was paid, is due within 7 days of the inspection. The inspection report will not be released until full payment has been made.

Until such time as all the information required to book a date has been supplied (found under 'the inspection' section of this website) and the deposit paid, your inspection will not be booked. Once NBS inspections has all the information requested and the deposit has been paid, you will receive a message confirming the booking. Until final confirmation is received no inspection date has been booked or fixed.

Where the NBS inspections inspector is unable to gain entry, refused entry by the site or is asked to leave the premises at any point during the inspection, 50% of the inspection fee will be due (to recover some of our costs). It is the client’s responsibility to ensure that access arrangements are confirmed.

Fee Payment (cancellation policy)

Should clients wish to cancel the inspection they can do so at any time, for any reason, there is no cancellation fee so long as the client has confirmed the cancellation via email no later than 72 hours prior to inspection date/time.

Scope of the inspection

A visual survey of the property to check the quality of workmanship against applicable standards. It covers both the interior and the exterior of the property as well as garden, driveway, and garage (as applicable). Areas not inspected, for whatever reason, are indicated in the report. NBS inspections cannot guarantee that these areas are free from defects.

Force majeure

The NBS inspections inspector(s) will endeavor to arrive at the property at the designated time agreed, however NBS inspections shall not be held liable for being later than this due to traffic or other unforeseen circumstances deemed to be out with our control.

Health and Saftey

The NBS inspections inspectors are responsible for their own health and safety while at the property. They will not lift of move any items that could cause them or others harm or inflict damage to the property. If at any point during the inspection an inspector has concerns over their safety they can, at their discretion and after explaining their concerns to the client, abort the inspection.

Privacy Policy

The policy: This privacy policy notice is for this website; [] and served by [New Build Snagging Inspections (NBS inspections, 24 Mere Way, Cambridge, Cambridgeshire, United Kingdom, CB4 2JN] and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].

  • “you”, “the user” refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner’s Office.

  • Cookies mean small files stored on a users computer or device.


Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

  • Lawful basis: Consent
    The reason we use this basis: In order for us to contact you in regards to your enquiry using our contact form.
    We process your information in the following ways: We will use your e-mail and name while referring and replying to you regarding your enquiry.

  • Data retention period: We will continue to process your information until you withdraw consent or for a maximum period of two years, whichever comes sooner.

  • Sharing your information: We do not share your information with third parties.


Your individual rights

Under the GDPR your rights are as follows.

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.


Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.


Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

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